Help with sharing and receiving.

Find help with downloads, sharing messages and ending a share.

Receive a file

Open the share URL from the sender and enter the download password. No Codex or ChatGPT sign-in is required.

Ask the sender if you do not know the password. For an expired or revoked share, ask the sender to share the file again.

Copy a sharing message again

Open Relay with the authorized sender account and choose Message in transfer history. Supported active shares can display their URL, password and expiry again.

If copying does not take effect, copy the selected text with Ctrl+C (⌘C on Mac). Older shares may not have a recoverable password.

End a share

In your transfer history, identify the share and choose Revoke and delete. New downloads stop and Relay attempts to delete the stored file. Failed deletions are retried by maintenance.

Copies already saved on a recipient’s device cannot be deleted. History is retained for 30 days after file deletion completes.

Trouble sending or resuming

Sending requires sign-in and setup on your own Site. Another user’s sender workspace is unavailable. To resume, select the original file with the same name and size.

If your connection has expired, reopen Relay. If storage is full, end shares you no longer need or try again later.

ETNET Co., Ltd.

Contact us & data inquiries

Contact the operator and include “Relay” in the subject or message. Use the same contact form for data-handling questions and abuse reports.

Open the company contact form

What to include

The action you took and the error message
Date, time, timezone, device and browser
A screenshot with sensitive information hidden, if useful

Do not send download passwords, sign-in credentials or file contents.